Social Media has truly revolutionized how quickly the word-of-mouth can travel whether it is good or bad news. With Facebook, Foursquare, Twitter, Forums, Blogs, Videos, and Message Boards, more and more everyday people are interacting and transferring information on the internet at an alarming rate. If you are a small business this is great news for you, granted you know how to engage and monitor the social conversation that surrounds your business brand.
Think of it as when you were a teenager. It was great to be the popular teen in high school especially when there were great things being said about you. On the flipside you could have been a very popular teen in high school, but with negative tags and comments surrounding your high school brand.
Are you following me here? Nod your head if you are. Got it, let’s continue.
So, what in the heck does this has to do with my business. “McFly Hello” (you will get that joke later tonight, I promise)…. It has to do with everything. I’ve heard a saying of some sort that went “a satisfied customer will tell 30 people about your business, but an unsatisfied customer will tell 300 people about your business”.
It still baffles me of how many negative comments that I see on the internet about businesses that have been on the sites for years. How many potential customers that you never even get the chance to prove how better your services and products are from the competition, because they were turned away by the negative comments that you didn’t care to address. Let alone, didn’t know they even existed.
With the increasing amount of consumer advocacy websites appearing on the internet daily, it is very important to have someone monitoring the conversations that are happening around your business brand.
Sounds extremely difficult, huh? It doesn’t have to be if with the use of Social Media Management and Monitoring Services. Our customers really appreciate our social media management and monitoring services that we provide via blogs, social media networks, and consumer advocacy sites. We provide the following:
- Seek out and monitoring all conversations about your brand.
- Seek out and engage your potential and existing customers
- Competition monitoring
- Reputation monitoring and management.
- Front line customer service and support.
- Assist in building a following/fan base that endorses your brand.
- Assist with the integration of social media marketing with your existing online and offline
- Geographical targeting for campaign effectiveness
As a business owner the use of Social Media Management and Monitoring services can be very beneficial to your brand awareness campaign. For more information about our services click the link Social Media Management Services .
Please check out our other internet marketing and other services at http://www.mogulmediasolutions.com/